WHEN WILL MY PRODUCTS BE DISPATCHED?
Our turnaround time is 3-5 working days, so your products will be dispatched within this period.
HOW ARE MY PRODUCTS SHIPPED?
Orders are shipped by DPD, Royal Mail or USPS. The packaging for different products is varied, but it’s all eco-friendly. Clothing is folded into a clear, biodegradable poly bag and shipped in a grey recyclable mailing bag. Larger orders may ship in cardboard boxes.
WHEN WILL MY PRODUCTS BE DELIVERED?
This depends on the courier, but it’s taking 2 to 5 working days for Europe and 7 to 10 for the rest of the world.
WHAT IF MY ORDER DOESN’T ARRIVE?
Whilst rare, parcels can go missing in the post. We cannot issue replacement orders until 28 days for EU & INT. Please also note that we must be notified within 30 days of any orders that have not arrived. After this time we cannot replace any orders free of charge.
DO YOU SHIP WORLDWIDE?
Yes, we can ship any order worldwide. International parcels are sent either through DPD depending on the shipping method selected.
DO YOU ACCEPT RETURNS OR EXCHANGES?
Each product is printed or embroidered to order, so unless there is a fault with the item we don’t accept returns or exchanges. You’ll need to handle all customer returns yourself if it’s due to your customer changing their mind, exchanging or any other reason other than a product fault.
If products are returned to sender due to delivery failure we will contact you to let you know, and to arrange redelivery. The shipping costs will need to be paid again.
WHAT DO I DO IF THE PRODUCT IS FAULTY?
Whilst rare, it does occasionally happen. Simply emai firstname.lastname@example.org with a photo and description of the fault and we’ll arrange a replacement or refund.
RATES AND DELIVERY TIMES
|Countries||Shipping estimate*||Shipping costs**|
|UK||1 day||6 €|
|Europe Zone 1 (Austria, Belgium, Denmark, France, Germany, Luxembourg and Netherlands)||2 – 3 days||10 €|
|Europe Zone 2 (Czech Republic, Hungary, Poland, Slovakia and Slovènia)||3 – 4 days||10 €|
|Europe Zone 3 (Republic of Ireland)||2 days||15 €|
|Europe Zone 4 (Switzerland, Spain and Italy)||3 – 4 days||15 €|
|Europe Zone 5 (Rest of Europe)||3 – 5 days||15 €|
|USA||3 – 5 days||10 €|
|Rest of World||7 – 10 days||15 €|
|* + 3–5 working day for fulfillment||** Free worldwide shipping on all purchases over €100.|